Warranty & Replacement
Last updated: 14 September 2026.
In short
- Every massager we make carries a 2-year warranty from the day it is delivered.
- It covers the motor, the adaptor, and minor damage to the plastic body.
- To claim, message us on WhatsApp with your order number and a short video. There is no form to fill.
- We collect the machine, repair or replace it, and send it back. You pay nothing for a covered fault.
- Replacement vatis are sold separately, so a worn vati never means a new machine.
What the warranty covers
Covered
For 2 years from delivery, the warranty covers:
- the motor,
- the adaptor,
- minor damage to the plastic body.
If any of these fails in normal home use, we repair or replace it at no charge.
Not covered
- Damage from dropping the machine, or from water or oil getting inside it.
- Damage from using an adaptor other than the one supplied.
- The machine being opened, or repaired by anyone other than us.
- Scratches and marks from daily use.
- The natural darkening of the Kansya vati. Kansya changes colour with use and oil. That is the metal doing what bronze does, not a fault.
When it starts, and what you need
The warranty starts on the day your order is delivered and runs for 2 years. There is no card to fill in and no registration. We hold the record of your order, so all we need from you is your order number, or the phone number you ordered with.
How to make a claim
Most warranty questions are answered on the chat itself. Keep the machine, its adaptor, and the box if you still have it.
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Message us on WhatsApp
Message us on WhatsApp using the button at the end of this page, or ring us. Give your order number, or the phone number you ordered with, and tell us what the machine is doing.
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Send a short video
A video of the problem, 20 to 30 seconds long, tells us more than a long description. Our team may ask you to try one or two things first, such as a different socket.
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We collect the machine
If it needs to come to us, we book a courier to pick it up from your address. Pack it in its box or a sturdy carton. You do not pay for the pickup.
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We repair or replace it, and send it back
Our own team in Pune checks the machine. We repair it or replace it, whichever is right, and courier it back to you at our cost. We tell you the expected date once we have it.
If the fault is not covered, for example water damage, we tell you before doing anything, and give you a price for the repair. You decide.
Repair, replacement and spares
Repair or replacement
Whether we repair the machine or replace it is our decision, based on what is wrong. Either way there is no charge for a covered fault, including the courier both ways.
How long it takes
We tell you the expected return date once the machine reaches our workshop. Most repairs are simple. If a part has to be made, we tell you that too.
Replacement vatis
The Kansya vatis are made to be replaced. If yours is worn, or you want a different set, you can buy replacement vatis on their own and fit them yourself. A worn vati is not a warranty matter, and never means a new machine.
After the warranty
After the 2 years, message us with your model number, such as KT09, and what the machine is doing. We tell you whether we can repair it and what it costs before you send anything.
Is your massager giving trouble?
Message us a short video on WhatsApp, or ring us. It comes back to the people who made it, not to a call centre.
Monday to Saturday, 9:00 AM to 6:30 PM IST — We usually reply within a few hours during working hours.