Shipping & Delivery

Last updated: 14 September 2026.

In short

• Delivery is free across India on Kansya Vati massagers and replacement vatis.
• Kansya Thali machines (KT03, KT05, KT10) carry a freight charge of Rs 2,000 per machine, shown before you pay.
• We usually dispatch within one working day, Monday to Saturday.
• Most orders arrive in 3 to 8 days. Farther from Pune takes longer.
• Our team sends you the tracking number on WhatsApp as soon as it ships.
• If a parcel arrives damaged, do not accept it. Message us and we send another. See returns and refunds.

When we dispatch

We usually pack and dispatch orders within one working day, Monday to Saturday. We do not dispatch on Sundays or public holidays, so an order placed on Saturday evening leaves on Monday.

Cash-on-delivery orders are dispatched after we have confirmed the order with you by phone or WhatsApp.

How long delivery takes

Most orders arrive in 3 to 8 days from dispatch. Nearer to Pune is usually quicker. Remote pincodes take the longest.

These are typical times, not a promise. Once a parcel is with the courier, its speed is in their hands. If you need it by a particular date, tell us on WhatsApp before you order, and we tell you honestly whether that is realistic.

Tracking your order

As soon as your order ships, our team sends you the courier's tracking number on WhatsApp. You can also enter your order number and phone number on track your order at any time.

Our courier partners

We ship through Shiprocket, which places each parcel with a courier that serves your pincode, such as Delhivery, DTDC or Blue Dart. For some remote pincodes we can send by India Post Speed Post on request. We cannot choose a particular courier for you.

Kansya Thali machines

The Thali machines (KT03, KT05 and KT10) are heavy, and travel as freight rather than as a parcel. The freight charge of Rs 2,000 per machine is shown in your cart before you pay. Delivery is to your door.

Freight takes longer than a parcel, and the time varies by city. We tell you the expected date when we confirm the order.

Check the box before you sign

Look at the box before you accept it. If it is crushed, torn or wet, or the tape looks like it has been opened and resealed, do not accept the parcel. Ask the courier to take it back, and message us on WhatsApp with your order number. We send a replacement.

If you only notice damage after opening, take a photograph or a short video of the box and the product, and message us within 2 days of delivery. See returns and refunds.

Open-box delivery

Our courier partners do not offer open-box delivery, where the parcel is opened in front of you. That is why we ask you to check the outside of the box carefully before signing.

Your invoice

Every parcel carries a printed invoice showing what you paid, as Indian tax law requires. If you need a GST invoice with your business name and GSTIN, tell us when you order, or within 15 days of placing your order.

Changing your address

If you gave the wrong address, or want to change it, message us straight away with your order number. We can change it as long as the parcel has not been dispatched. Once it is with the courier, we cannot redirect it.

Delays

Around festivals, during heavy rain, or when a courier has a local problem, parcels can run late. If your order has not arrived within 8 days of dispatch, message us with your order number and we chase it for you.