Terms & Conditions

Last updated: 14 September 2026.

These are the terms you agree to when you buy from Vandana Tools, whether you order on this website, on WhatsApp, by phone, or at our store in Pune. We have written them in plain language. Nothing here takes away the rights you have as a consumer under Indian law.

In short

• Prices are in Indian rupees and include GST. The price you see is the price you pay.
• We accept your order when we confirm it or dispatch it, whichever comes first.
• You must be 18 or older to place an order.
• Our massagers are for traditional Ayurvedic use at home. They are not sold as medical devices.
• Delivery, returns and the 2-year warranty each have their own page, linked below.
• Any dispute is under Indian law, in the courts at Pune. Your right to approach a consumer commission stays as it is.

Who we are

Vandana Tools, the maker of VT's Padabhyanga Kansya massagers, in business since 2014.
Flat No. 302, Sairaj Industries, S.No. 3/2A & 3/2B/1, Gaikwad Nagar, Near Deep Lawns, Dighi, Pune 411015, Maharashtra, India.
GSTIN 27ASRPJ0627K1ZE.
Email support@vandanatools.com. Phone and WhatsApp 8208283040, Monday to Saturday, 9:00 AM to 6:30 PM IST.

Who can order

You must be 18 or older to place an order. If you are buying for a parent or a relative, you are welcome to. Just give us the delivery address and phone number of the person receiving it.

Placing an order

You can order on this website, or by messaging or calling us. When you order on WhatsApp or by phone, our team enters the order for you and reads it back to you before it is confirmed. Both kinds of order are covered by these terms in the same way.

Your order is accepted when we confirm it to you or dispatch it, whichever happens first. Until then, either of us can cancel it. We may decline an order if we cannot deliver to your pincode, if a product is out of stock, or if there has been a clear mistake in the price shown. If we decline a paid order, we refund the full amount.

Prices and payment

All prices are in Indian rupees and include GST. There are no hidden charges. Delivery is free on Kansya Vati massagers and replacement vatis. Kansya Thali machines carry a freight charge, which is shown to you before you pay.

Prices can change from time to time. The price of an order we have already confirmed never changes.

If a price shown on the site is clearly wrong, for example because of a typing error, we tell you before we dispatch. You can then choose to pay the correct price, or cancel for a full refund.

You can pay online through Razorpay, or by cash on delivery on most pincodes. See payment options for the details.

Cash on delivery

We confirm every cash-on-delivery order with you by phone or WhatsApp before we send it. Please keep the exact amount ready for the courier. If a cash-on-delivery parcel is refused or cannot be delivered, it comes back to us and the order is cancelled.

Made in India

Every massager is designed and made at our workshop in Dighi, Pune. The country of origin of everything we sell is India.

Handmade bronze

The vatis are made of Kansya, the traditional bronze alloy of copper and tin. The shade, weight and surface of each one can vary a little, and Kansya darkens naturally with use. These are the marks of the metal, not faults.

Photographs on this site are as accurate as we can make them. Colours may look a little different on your screen.

Not a medical device

Our massagers are for the traditional Ayurvedic practice of padabhyanga, foot massage with a Kansya vati, done at home. They are not sold as medical devices. We do not claim that they treat or cure anything. If you have a health condition, or are unsure whether massage is suitable for you, please ask your doctor before use.

Using it safely

Use only the adaptor supplied with the machine. Keep the machine away from water. Do not open or repair it yourself, and keep it out of the reach of children. Follow the instructions in the box. The warranty does not cover damage from misuse.

Delivery

We usually dispatch within one working day, and most orders arrive in 3 to 8 days. The full details, including Thali machine freight and what to do if a parcel arrives damaged, are on shipping and delivery.

Returns and refunds

If your order arrives damaged, faulty, or is not what you ordered, tell us within 2 days of delivery and we replace it, or refund you if we cannot. You can cancel an order free of charge at any time before it is dispatched. The full policy is on returns and refunds.

Warranty

Every massager carries a 2-year warranty on the motor, the adaptor and minor damage to the plastic body. What it covers and how to claim are on warranty and replacement.

Reviews and photographs you send us

If you send us a review or a photograph, we show it on our website or in our advertising only with your permission, and with the name you choose. We never invent reviews. If you later want it removed, tell us and we take it down.

Our website content

The words, photographs, videos and designs on this website belong to Vandana Tools. You may use them for your own reference. You may not copy them for commercial use without our written permission.

What we are responsible for

If a product we sell is faulty, we repair it, replace it, or refund you, as set out on the warranty and returns pages. That is our responsibility to you, and we take it seriously.

We are not responsible for losses that have nothing to do with the product itself, or for delays caused by couriers, weather, strikes or other events outside our control. In any case, our responsibility for an order is limited to the amount you paid for it. Nothing in these terms limits your rights under the Consumer Protection Act, 2019.

Law and disputes

These terms are governed by the laws of India. If we have a dispute we cannot settle by talking, the courts at Pune, Maharashtra have jurisdiction. This does not affect your right to approach a consumer commission under the Consumer Protection Act, 2019, or to call the National Consumer Helpline.

Changes to these terms

We may update these terms from time to time. The date at the top tells you when they last changed. The terms that apply to your order are the ones shown on the day you placed it.

Grievance Officer

Under the Consumer Protection (E-Commerce) Rules, 2020, our Grievance Officer is:

Mr. Suresh Jadhav, Founder, Vandana Tools
Flat No. 302, Sairaj Industries, S.No. 3/2A & 3/2B/1, Gaikwad Nagar, Near Deep Lawns, Dighi, Pune 411015
support@vandanatools.com, 8208283040

We acknowledge every complaint within 48 hours and resolve it within one month.