Returns & Refunds

Last updated: 14 September 2026.

In short

• If your order arrives damaged, faulty, or is not what you ordered, tell us within 2 days of delivery.
• Send us a photograph or a short video on WhatsApp. That is all we need to start.
• We arrange the pickup. You do not pay for the courier.
• We send a replacement. If we cannot replace it, we refund you in full.
• You can cancel an order free of charge at any time before it is dispatched.
• After 2 days, any fault is covered by the 2-year warranty.

Damaged on the way

If the parcel or the product is damaged when it reaches you, we replace it. If the box looks damaged before you open it, it is best to refuse the parcel and message us. If you find the damage after opening, photograph it and message us within 2 days of delivery.

Faulty on arrival

If the machine does not switch on, makes an unusual noise, or does not work as described, message us within 2 days of delivery. Our team asks you a few questions, and may ask for a short video. Many problems are sorted out on the chat itself. If it is a fault, we replace it.

Not what you ordered

If you receive the wrong model, the wrong vati set, or something is missing from the box, message us within 2 days. We send the right item, and arrange pickup of the wrong one.

What we cannot take back

• A massager that has been used, unless it is faulty. Vatis touch the skin, so a used one cannot be resold.
• An order returned because you changed your mind. Please ask us anything before you buy, and come and try one at our Pune store if you can.
• Damage caused by dropping the machine, getting it wet, using a different adaptor, or opening it. See the warranty page.
• Anything reported more than 2 days after delivery. After that, faults are handled under the 2-year warranty, which covers the motor, the adaptor and minor damage to the plastic body.

A person looks at every request. If we cannot accept a return, we tell you why.

How we refund

We refund to the way you paid. If you paid online, the money goes back to the same card, UPI account or bank account through Razorpay. If you paid cash on delivery, our team asks you on WhatsApp for a UPI ID or bank account, and transfers the refund there.

How long a refund takes

We approve the refund as soon as the product reaches us, or as soon as we agree it with you on chat. Razorpay then returns the money, which usually takes 5 to 7 working days to appear in your account. Some banks take a little longer. If it has not arrived after 10 working days, message us with your order number and we chase it.

Cancelling an order

You can cancel an order free of charge at any time before it is dispatched. Message us with your order number, and we refund the full amount. There is no deduction of any kind.

Once an order has been dispatched, it cannot be cancelled on the way. You can refuse the parcel when the courier arrives. It then comes back to us, and we refund you in full once it reaches us.

Partial refunds

If one item in an order of several is faulty and we cannot replace it, we refund that item, and you keep the rest.